AUD $25Food and Beverage Service Video Clips - Approx 21 minutes running time
Consists of 4 main sections - Table set-up, Food service, Guest relations and Wine service. Each section of the DVD containd several self contained clips ranging from greeting and seating customers, various plate carrying techniques, table clearing, wine and beer pouring and opening, reservations, order taking, presenting the account, clothing the table, napkin folds and more..
Available on DVD or for iPhone/iPod via the Apple iTunes Store for $7.99 Click here
AUD $45
Organise and Prepare Food is a 2 disk set -Approx 13minutes running time
Disk 1 contains Equipment usage, Fruit and vegetables and Meat and Poultry.
Disk 2 contains Basic Food preparation, Fish and Shellfish and Herbs and Spices
AUD $45
Preparing & Cooking Fish& Shellfish -Approx 120 minutes running time
Disk 1 covers Fish preparation and fish recipes and Disk 2 covers Shellfish preparation and recipes. There are 22 recipes from different cultures, with step by step instruction by our professional William Angliss chefs. The content is aligned closely to the National Hospitality Training Package.
AUD $25
Front Office Operations - Receive and process reservations
DVD uses professional actors and covers Taking and maintaining reservations, Guaranteed and non-guaranteed reservations, Changing and cancelling reservations, product knowledge on room types, Selling and up-selling, Special situations, Potential reservation problems and Handling complaints.The DVD is closely aligned to the Nationally accredited unit THTSOP6B - Receive and process reservations
AUD $25
Dealing with Conflict Situations & Communicate on the Telephone
Comprises 10 self contained scenarios which include Dealing with complaints, Aggresive customer behaviour, listening and questioning skills, Telephone technique and Effective Communication skills.