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Hospitality
Food and Beverage Service DVD consists
of 4 main sections - Table set-up, Food service, Guest relations and
Wine service. Each
section of the DVD containd several self contained clips ranging from
greeting and seating customers, various plate carrying techniques, table
clearing, wine and beer pouring and opening, reservations, order taking,
presenting the account, clothing the table, napkin folds and more.
21
minutes AUD $25 
Quantity discounts available for Training Organisations. Contact
us.
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Coffee
Art DVD was produced by the William
Angliss Coffee Academy in cooperation with Douwe Egberts Australia.
The
DVD covers Milk Texturing, Spooning patterns and Pouring patterns. Patterns
include The sunrise, Heart, Clover leaf, Rosetta, Snail, Lattice, Dolly.
13
minutes AUD $15
Quantity discounts available for Training Organisations. Contact
us.
View
sample movies which are also as online versions.
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Organise
and Prepare Food is a two set DVD. Disk 1 contains Equipment
usage, Fruit and vegetables and Meat and Poultry. Disk 2 contains Basic
Food preparation, Fish and Shellfish and Herbs and Spices
AUD
$45
Quantity discounts available for Training Organisations. Contact
us.
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The
Responsible Service of Alcohol Trainer's DVD contains
a number of video scenarios using professional actors to assist you
with your face to face delivery.The video clips include refusing service
to intoxicated patrons, minors, recognising the signs of intoxication
and asking patrons to leave.
12
minutes AUD $45
Quantity discounts available for Training Organisations. Contact
us.
The
video clips are also available as downloadable quickTime movies. See
our Online section
or view
samples
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Preparing
and Cooking Fish and Shellfish DVD is
a two disk DVD.
Disk 1 covers Fish preparation and fish recipes and Disk 2 covers Shellfish
preparation and recipes. There
are 22 recipes from different cultures, with step by step instruction
by our professional William Angliss chefs. The content is aligned closely
to THHBCC06B of the National Hospitality Training Package.
2
hours AUD $45
Quantity discounts available for Training Organisations. Contact
us.
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Front
Office Operations - Receive and process reservations. The
DVD uses professional actors and covers Taking and maintaining reservations,
Guaranteed and non-guaranteed reservations, Changing and cancelling
reservations, product knowledge on room types, Selling and up-selling,
Special situations, Potential reservation problems and Handling complaints.The
DVD is closely aligned to the Nationally accredited unit THTSOP6B -
Receive and process reservations
AUD
$25
Quantity discounts available for Training Organisations. Contact
us.
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Dealing
with Conflict Situations & Communicate on the Telephone comprises
10 self contained scenarios which include Dealing with complaints, Aggresive
customer behaviour, listening and questioning skills, Telephone technique
and Effective Communication skills.
AUD
$25
Quantity discounts available for Training Organisations. Contact
us.
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Prepare
and Serve Espresso Coffee DVD
Description
will be posted soon
PAL
DVD
AUD
$25
Quantity discounts available for Training Organisations. Contact
us.
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